Customer Service Needs to Be Either More or Less Robotic - blogs.hbr.org (blog)

Customer Service Needs to Be Either More or Less Robotic - blogs.hbr.org (blog) | to - Google News | November 24, 2014 at 08:39PM

blogs.hbr.org (blog)

Customer Service Needs to Be Either More or Less Robotic blogs.hbr.org (blog) These oddities were disorienting, but they didn't add up until I went to the restaurant to get my order and started talking to a real server — a proper Tucsonan with full sleeve tattoos, piercings, and gauges to prove it. We chatted while the kitchen ...

November 24, 2014 at 08:39PM | to - Google News

Customer Service Needs to Be Either More or Less Robotic - blogs.hbr.org (blog)

to - Google News